Contact information

Contact Us

Get in Touch We’re here to help! Whether you have questions about your order status, product specifications, returns, or general inquiries, our support team is ready to assist you.

  • Email: contact@zweitt.com

  • Phone: +55 44 99733-2518

Response Time We aim to reply to all inquiries within 24–48 hours, Monday through Friday (excluding holidays).

Customer Support & Corporate Information

For all formal inquiries, please refer to our corporate details below:

  • Email: contact@zweitt.com

  • Phone: +55 44 99733-2518

  • Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM BRT (UTC-3) (Equivalent to 8:00 AM – 4:00 PM Eastern Time)

  • Physical Address: Rua Pioneiro José Tel, 1124, Maringá-PR, 87060-240, Brazil

Logistics Notice To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China. Standard worldwide delivery takes 5 to 20 business days.

What We Can Help With

  • Order Status & Tracking: Updates on your shipment progress.

  • Returns & Refunds: Assistance with eligible return requests.

  • Product Inquiries: Detailed information about our frames, materials, and lens technology.

  • General Support: Any other questions regarding your Zweitt experience.