Shipping policy

Shipping Policy

Last Updated: June 2026

Where We Ship We proudly ship to customers across a wide range of international regions, including but not limited to the United States, Canada, the United Kingdom, European Union countries, Australia, New Zealand, Japan, Singapore, and more.

Order Processing Orders are processed within 1–3 business days of purchase (Monday – Friday, excluding holidays). You will receive a confirmation email with your tracking information as soon as your order has been dispatched.

Delivery Time To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China. Standard worldwide delivery takes 5 to 20 business days from the date of shipment.

Shipping Rates

  • Orders over $80 USD: Free worldwide shipping.

  • Orders below $80 USD: Shipping rates are calculated at checkout based on your destination.

Duties and Taxes Prices displayed on our website are exclusive of all taxes and duties. Depending on your destination country's customs regulations, you may be responsible for import duties, taxes, or brokerage fees upon delivery. These charges are determined by your local customs authority and are the customer's sole responsibility. We recommend checking your local customs website for more information before placing your order.

Tracking You will receive a tracking number via email once your order is dispatched. You can track your shipment at any time using the link provided in the email.

Delays & Lost Packages While we strive to meet our delivery estimates, international shipping can occasionally face customs delays beyond our control. If your order takes longer than 25 business days to arrive, please contact us at contact@zweitt.com and our team will investigate immediately. If a package is confirmed as lost, we will arrange for a replacement or a full refund, provided you contact us within 30 days of the expected delivery date.

Customer Support & Corporate Information

For any inquiries regarding your order status, tracking, product specifications, or returns, please contact our support team.

  • Email: contact@zweitt.com

  • Phone: +55 44 99733-2518

  • Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM BRT (UTC-3)

  • Physical Address: Rua Pioneiro José Tel, 1124, Maringá-PR, 87060-240, Brazil

Logistics Notice To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China. Standard Worldwide Delivery takes 5 to 20 business days.