Shipping policy

Summary

Subject

Detail

Shipping Cost

Free United States on all orders

Processing Time

1-3 business days (Mon-Fri, excluding holidays)

Delivery Time

10-20 business days after processing

Destinations

United States

Order Tracking

Tracking number via email after shipment

Customs & Duties

Customer responsibility (not included in price)

Lost Packages

Contact within 30 days for replacement/refund

Contact

contact@zweitt.com


 

 

Shipping Policy

Where we ship
Currently, Zweitt ships exclusively to the United States.

Order processing
Orders are processed within 1-3 business days of purchase. You'll 
receive a confirmation email with tracking information once your 
order ships.

Delivery time
Frames ship directly from our manufacturing partner facility in 
China. Standard delivery to the United States takes 10-20 business 
days from the date of shipment.

Shipping cost
Standard shipping is free on all US orders.

Duties and taxes Prices displayed on our website are exclusive of taxes and duties. Depending on the destination country's customs regulations, customers may be responsible for import duties, taxes, or brokerage fees upon delivery. These charges are determined by your local customs authority and are the customer's responsibility. We recommend checking your local customs website for more information.

Tracking
You'll receive a tracking number by email once your order is 
dispatched. You can track your shipment at any time using the link 
provided.

Delays
While we work hard to meet our delivery estimates, international 
shipping can occasionally face customs delays beyond our control. 
If your order takes longer than 25 business days to arrive, please 
contact us at contact@zweitt.com and we'll investigate immediately.

Questions?
Email contact@zweitt.com  we typically respond within 24 hours 
on business days.

Customer Support & Corporate Information

For any inquiries regarding your order status, tracking, product specifications, or returns, please contact our support team.

  • Email: contact@zweitt.com

  • Phone: +55 44 99733-2518

  • Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM BRT (UTC-3) — (Equivalent to 8:00 AM – 4:00 PM Eastern Time)

  • Mailing & Physical Address: Rua Pioneiro José Tel, 1124, Maringá-PR, 87060-240, Brazil

Logistics Notice: To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China. Standard US Delivery takes 10 to 20 business days