Refund policy
Summary
|
Subject |
Detail |
|---|---|
|
Return Window |
30 days from delivery (45 days Nov 15 – Dec 31) |
|
Condition Required |
Unused, original packaging, tags attached |
|
Return Shipping Cost |
Customer pays (except defective/incorrect items) |
|
Refund Method |
Original payment method within 5-10 business days |
|
Exchanges |
Available for different size/color, subject to availability |
|
Damaged Orders |
Contact within 7 days with photos for replacement/refund |
|
Contact |
contact@zweitt.com with order number |
Returns & Refunds
Return window
You have 30 days from the date of delivery to request a return.
Condition for return
Items must be unworn, in original packaging, with all included
accessories (case, cleaning cloth).
How to request a return
Email contact@zweitt.com with your order number and reason for
return. We'll provide instructions and a return address.
Return shipping
Return shipping costs are the responsibility of the customer
unless the item was defective or sent in error.
Refunds
Once we receive and inspect your return, refunds are processed
within 5-10 business days to your original payment method.
Exchanges
We currently process exchanges as a return + new order. Contact
us if you need help.
Non-returnable items
Sale items marked "final sale" are not eligible for return.
No restocking fee is charged for returns.
Customer Support & Corporate Information
For any inquiries regarding your order status, tracking, product specifications, or returns, please contact our support team.
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Email: contact@zweitt.com
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Phone: +55 44 99733-2518
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Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM BRT (UTC-3) — (Equivalent to 8:00 AM – 4:00 PM Eastern Time)
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Mailing & Physical Address: Rua Pioneiro José Tel, 1124, Maringá-PR, 87060-240, Brazil
Logistics Notice: To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China. Standard US Delivery takes 10 to 20 business days