Refund policy

Returns & Refunds Policy

Return Window You have 60 days from the date of delivery to request a return.

Condition for Return Items must be unworn, in original packaging, with all included accessories (case, cleaning cloth, and tags attached).

How to Request a Return Please email contact@zweitt.com with your order number and the reason for your return. Our team will provide step-by-step instructions and the return shipping address.

Return Shipping Return shipping costs are the responsibility of the customer, unless the item received was defective or sent in error.

Refunds Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Exchanges We currently process exchanges as a return followed by a new order. Please contact our support team if you need assistance.

Non-Returnable Items Sale items explicitly marked as "Final Sale" are not eligible for return. No restocking fee is charged for any eligible returns.

Customer Support & Corporate Information

For any inquiries regarding your order status, tracking, product specifications, or returns, please contact our support team.

  • Email: contact@zweitt.com

  • Phone: +55 44 99733-2518

  • Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM BRT (UTC-3) (Equivalent to 8:00 AM – 4:00 PM Eastern Time)

  • Physical Address: Rua Pioneiro José Tel, 1124, Maringá-PR, 87060-240, Brazil 

Logistics Notice To maintain our direct-to-consumer value without traditional retail markups, all orders ship directly from our specialized manufacturing partner facility in China.

  • Standard Worldwide Delivery: 5 to 20 business days.

  • Shipping Rates: Free worldwide delivery on all orders over $80 USD.